Nikos Mitrou –
was born and raised in Thessaloniki – Greece.
He is a graduate of the School of Tourism Studies of Thessaloniki.
He has been active in the hospitality industry since 1994. He has been working in the field of
international luxury hotels since 1999 until today as a Chief Concierge.
He had the opportunity to participate as a Task force team manager in the opening of hotels,
but also as a Concierge department trainer, in Hyatt hotels abroad where he was given the
opportunity to propose methods and practices to make the Concierge service more efficient
and customer-centric.
He has been a member of the international association Concierge, Les Clefs d”Or (UICH)
since 2007.
He was given the opportunity by private College institutions to share his experience with new
hotel staff and at the same time he was given the opportunity to offer mentoring services to
postgraduate students.
He is passionate about hospitality and one of his goals is to continue to contribute in making
the Concierge profession widely known, while he continues to learn daily from the ever-
evolving hospitality industry
In Octopus Concierge we provide tailored made Concierge training and devepopment services.
We will share with you the knowledge and experience necessary to be able to
successfully participate and effectively organize a Concierge department.
In addition, if you are aiming for an administrative position in a hotel, this book will
help you in this direction.
Together we will discover the operation of the Concierge department and how this
adds special weight to the reputation of a hotel. We will understand the elements of
character that we need to develop in order to be able to effectively manage the
needs of our valuable guests.
We will study the procedures of the department in depth and how we can succeed
to create experiences, for our guests, to have in their luggage after their stay with us,
that will be remembered forever