The Concierge department of a hotel is synonymous with the highest, personalized levels of service and hospitality found in luxury hotels. Those who have this title are professionals who manage to exceed the expectations of guests to produce unique experiences and emotions. They provide an organized program of activities to…
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The history of the concierge profession
People of all professions and social classes can hear often the word “Concierge” on the internet and in everyday life, but few know what exactly is hidden behind it. Nowadays, the concierge has ventured beyond the doors of the traditional five-star hotel and holds the position of a personal assistant…
How important is a well trained concierge department?
A well-trained concierge department can make all the difference in the success of a five-star hotel. In the hospitality industry, the role of a concierge is to assist guests with their needs and provide them with a seamless and enjoyable experience during their stay. In a five-star hotel, the bar…