Frequently Asked Questions

Anyone can ask a concierge for help.

A Member builds an ongoing relationship with Octopus.

We get to know you, understand your preferences, learn how you like things done and build a relationship based on trust, discretion and genuine care.

This means that over time, our service becomes increasingly personal.

It is the difference between saying:

“Can you help me with this?”

and:

“Octopus, you already know what I need.”

Because information is not the same as care, experience and personal assistance.

The internet can give you thousands of options.

Our network and experience help you identify the options that are right for you.

Octopus combines:

A trusted relationship.
A professional network.
Real hospitality and concierge experience.
Flexibility.
Personal attention.

We don't simply send you links.

We listen, understand what you need and work to find the right solution.

And most importantly, we give you back valuable time.

Your membership gives you access to the Octopus Concierge service according to the specific terms and benefits of your chosen membership level.

Some requests can be handled immediately, while more complex arrangements may require additional fees, deposits or third-party charges.

We will always clarify any additional cost before proceeding.

Your concierge can assist with a wide range of personal, family, travel and lifestyle needs, including:

• Travel and accommodation

• Restaurants and dining experiences

• Transportation and chauffeur services

• Events and entertainment

• Special occasions

• Family arrangements

• Assistance for parents and elderly family members

• Gifts and personal shopping

• Lifestyle arrangements

• Local recommendations

• Business and executive assistance

• Last-minute requests

• Personal research and sourcing

And if your request falls outside the obvious categories, simply ask.

If it matters to you, it matters to us.

Yes.

Last-minute requests are often where having an established concierge relationship becomes particularly valuable.

Whether you need a restaurant tonight, transportation tomorrow morning, a special gift, an experience for your guests or help solving an unexpected problem, contact us and we will do our best to find a solution.

We don't promise the impossible.
We promise to make every reasonable effort to find the best possible solution.

Yes — where appropriate and with your permission.

When you choose an Octopus Membership, your relationship begins with a personal communication with our team.

We take the time to learn about you, your lifestyle, your preferences and the areas where you would value having more time.

This information helps us customise the service around your individual needs.

Over time, your concierge relationship becomes increasingly personal — allowing us to understand not only what you ask for, but how you like things done.

Your privacy is fundamental to a professional concierge relationship.

We collect and use personal information only for legitimate and clearly defined purposes and seek to limit information to what is necessary for providing our services.

Appropriate technical and organisational measures are used to protect personal information against unauthorised access, loss, alteration or disclosure, in accordance with applicable data-protection requirements.

For full details, please refer to our Privacy Policy and Terms & Conditions.

Your information belongs to you.
Our responsibility is to treat it with discretion and care.

Octopus is committed to handling personal information in accordance with applicable data-protection requirements, including the EU General Data Protection Regulation (GDPR), where applicable.

We are committed to respecting the principles of transparency, purpose limitation, data minimisation, confidentiality and security when handling personal information.

For complete information about how your data is handled, please refer to our Privacy Policy.

Access to your information is limited to authorised Octopus personnel or service providers who need the relevant information to deliver a requested service.

We believe that a professional concierge should know what is necessary — and protect what is private.

Where third parties are required to fulfil a request, only the information necessary for that specific purpose should be shared, subject to applicable legal and contractual requirements.

Discretion is not an extra service.
It is part of the service.

No.

Membership gives Octopus authority to assist and coordinate, not unlimited authority to act financially or legally on your behalf.

Where a booking, purchase, payment, deposit or other financial commitment is required, we will normally obtain your approval before proceeding.

You remain in control.
We make everything around you easier.

That depends on the membership level you choose.

Certain membership options may be designed for an individual, while others may provide benefits for a spouse, family members, parents or designated guests.

The exact privileges are explained with each membership level so you can choose the option that best fits your lifestyle.

Because sometimes the most valuable thing we can do is not only save your time, but also help you take care of the people who matter most to you.

here is a substantial difference  .

A Personal Assistant can be an invaluable part of your life, particularly when working exclusively for you.

Octopus offers something different:

Experience + Concierge Expertise + Network + Flexibility + Personal Relationship.

Our service is built on extensive hospitality and concierge experience, combined with a network of professionals and trusted contacts.

You don't necessarily need to employ another person.

You have access to a professional concierge relationship that can connect you with the right people, solutions and experiences when you need them.

And unlike a traditional assistant, our service can adapt to what you need, when you need it.

Start with a conversation.

Tell us a little about yourself, your lifestyle and where you would value having more time.

We'll be in touch personally.

We will tell you honestly.

Our service is based on legal, ethical and responsible requests.

We will never compromise our professional standards, the law, your privacy or the integrity of our network simply to say yes.

If we cannot fulfil a request, we will explain why and, wherever possible, explore an appropriate alternative.

Concierge service is not about promising everything.

It is about finding the right solution.

Because your time is valuable.

You may not need a restaurant reservation every day.

You may not need a chauffeur every week.

You may not need help arranging a special experience every month.

But when something important, complicated, unexpected or highly personal comes up, having a trusted concierge who already understands you can make all the difference.

Consider it taken care of.

Personal Concierge & Lifestyle Management

For those who value the one thing that can never be replaced: Time.

One trusted relationship to take care of the details, solve the unexpected and make everyday life feel effortless.

Welcome to Octopus.

Ready to experience the difference?

Tell us a little about yourself, your lifestyle and where you would value having more time.

We'll be in touch personally.